Solutions

I get a message stating "Application cannot be started. Contact the application vendor.



This is something that isn't (most likely) specific to RadioTraffic.com and the product that you purchased from us. More likely, there is something specific about your machine configuration, products installed, Microsoft Windows settings, network settings, anti-virus software, etc. that is causing the issue and it is nearly impossible for us to diagnose every possible configuration that could exist. However, we have encountered this a time or two and have a solution that seems to remedy the issue in every circumstance.

• Please make sure that the application is not currently running. If not visible, you can use CTRL+ALT+DEL to view running processes looking for RadioTraffic.com as the process name. This needs to not be in the list for a successful uninstall/reinstall.
• Please verify that you have successfully uninstalled any prior installation of the client software. To do this, go to Windows Control Panel->Programs->Programs and Features. Search through the list to verify that RadioTraffic has been removed. If found, please follow on screen instructions to Uninstall.
• We will then manually clear the Windows application cache by deleting the folder that contains this information from your file system. The application cache is located at:
  
  

  %userprofile%\Local Settings\Apps

  
  
• We will then clear the Windows application cache using the Windows tool. To do so, start the Windows Run dialog by pressing the Windows+R hotkey combination. In this dialog, type:
  
  

  rundll32 dfshim CleanOnlineAppCache

  
  
  

{CS - We utilize two different methods to clear the Windows application cache as we've encountered some circumstances where utilizing just the official tool didn't seem to completely do the trick.}

For additional solutions, please select the product that you've purchased from the list below:

• Premier 2015
• Premier 2014
• Premier 2013
• Essentials
• TrafficXP