• US: +1-800-476-7226

Software and services for the radio industry.

Frequently Asked Questions (FAQ)

Modified: 2017/10/09 08:54 by admin - Categorized as: Help, How-To
Edit

FAQ - Frequently Asked Questions

back

WORK IN PROGRESS - Please understand that we are actively rewriting much of our documentation and this page is currently "under construction"; if there's anything that you'd like to see added to and/or expanded upon, please let us know by sending us a smile.

FAQ - Installation and Setup
FAQ - Settings
FAQ - Customers
FAQ - Copy
FAQ - Contracts
FAQ - Rotation
FAQ - Reports
FAQ - Formats and Templates
FAQ - Logs
FAQ - Billing
FAQ - Troubleshooting


Edit

Customers

Edit

How do I add a new customer?

You have two ways to add a new customer. In the administration module, click the Customers icon to open the customer list then click new.

You can add customers during the order entry process.


Edit

How do I delete a customer?

Because RadioTraffic also handles your billing and accounting, you cannot delete a customer who has had an order with your business. However, to remove a client from customer lists and billing reports, open the client in the customer window and change their status from active to inactive.


Edit

How do I add an Agency so they can receive invoices?

Agencies are attached to the customer, so you'll add an Agency from the Customer window.

From the dashboard, open the Contracts module. Select the Customer, and double click to open. Navigate to the Scheduling tab. Hover your mouse on the word Agency, and right click and select New.

Enter the Agency address and email address.


Edit

How do I enter an order for an Agency? They don't show up on my customer list.

The Agency is attached to the Customer, so when the order is entered the agency should be showing up in the Customer/Order header area.


Edit

What is customer separation?

Separation at the customer level separates this customer from itself based on the breaks or minutes you choose. In the Administration/conflict level, this separates the same clients from each other. The default separation for that is one, but can be changed.


Edit

Copy

Edit

How do I create a new piece of copy?

Create new copy in the Customer window. Open the Contract module and select the customer from the Customer list. Double click to open the Customer window.

Under the Copy tab click New. Enter a name for the copy and its length, start and end dates, which station(s) it will run on, and a cart number. Click OK to create the new piece of copy.

Edit

How do I check for invalid copy?

Try running the Invalid copy report instead of the copy assignment it is much cleaner and easier to understand. When you open the report it will automatically load it for 7 days, when a day (box) is checked it means there is missing copy for that day.

Edit

How do I create a package?

Put in the first order, Once you have put in the first order save the order and go out/highlight the line of the order you just put in and right click and select Create Package/give the package a name. Then when you have other orders to enter, all you have to do is right click and select New From Package and pick the package and it will place all lines for you and all you have to do is enter the cart numbers.



Edit

How do I just flat bill an account without scheduling ads?

To do a Flat Bill, go to the OAR line, choose either Daily, Weekly or Monthly. If you choose Monthly make sure you put the start and end date of the month in, you can also do multiple months on the same OAR line item by choosing for ex: June 1 start date and 12/31/2011 end date.

Edit

How do I change the start date of an order?

If the order has not started yet,open the order, go to the line item, highlight the line and right click and select Cancel, select Yes, then select the Apply button to keep you in the screen, then open the line item and make your changes.

Edit

Where do I put the spots per day for an OAR (off Air Revenue) order?

Enter your spots just as you would any other, with a 0 rate, once you have entered the spots then enter your OAR on the next line.

Edit

How do I remove a line on an order that did not run,but spots were put on the log?

Go into the order, open the order, go to View/ Placement Summary and right click on each spot and force bump, then force trash and that will take the spots off the log and they will not get billed.

Edit

Is there a way to edit a contract before it has started?

Yes, some aspects of a contract can be edited before it starts. Open the contract in the Contract Module. Navigate to Options > Correction Mode. You can edit any of the contract information, including the agency, sales person, tax, conflicts, billing cycle. You can also add or edit comments.

To edit the start or end times, placement ranking, avail type, or rate of the contract, double click on the line item.

Edit

How do use % (percentages on copy assignment?

put in your cart numbers and put in rotation with ratio button

Edit

How do I edit an order?

Highlight the order you wish to edit and right click. Options/correction mode. If the line has already started you will need to duplicate the line and make changes and then stop the previous line.

Edit

How do I edit a line item?

In an open order, highlight the line item you wish to edit and right click. Choose EDIT from the menu and make any changes. Make sure to click APPLY before exiting to save any changes.

Edit

I don't have the option to edit a line item.

If a line item has already begun to air, you cannot edit the line. If you need to make changes to an order that has started, right click on the line and STOP the line. Duplicate the line item, make your changes and then approve the line.

Note: Group administrators have a ability to edit a limited portion of a running order.

Edit

We sell a lot of packages. Do I have to type the same thing in for multiple clients?

You can create a package that can be used for any client with your system. Packages will be available by right clicking in a client's order window and choosing "New from package..."

Edit

How do I create a package?

Open an order and place all line items for the package within that client's order. Once you have completed the order, you can right click on the order and select CREATE PACKAGE to create a package that can be reused when creating new orders.

Edit

What is Off-Air Revenue?

Off-Air Revenue is sometimes called NTR or Non-Traditional Revenue. This is for any item that does not involve actual commercials like live broadcasts or ads on your website.



Edit

Contracts

Edit

Why can't I approve a contract when someone is working the log?

RadioTraffic allows users to enter and save contracts at any time. If someone in traffic is working in a log that would be affected by the contract, RadioTraffic does not allow users to approve the contract until the log is saved and closed. Please use this opportunity to notify the user working in the log that a contract with spots intended for that day is pending. Once the log is closed, the contract can be approved and added to the log.

Edit

How do I enter a long-term contract?

RT allows you to enter a contract term of 18 months. If you wish to extend the contract beyond that, duplicate the line item and enter the next start date 18 months later for the remainder of the term.



Edit

Rotation

Edit

How do I set up a rotation?

In the contract, click the Rotation tab located next to the Item tab. Click New, then Add, and select the cart number you want to add into rotation. Click OK to close the Rotation Items window. Click OK to close the Copy Assignment window. You should be back to your Contract, where you can use the arrows on the right of the Rotation field to select the order of the rotation.

Edit

Why can't I add rotations?

Make sure RadioTraffic has the rotation assignment option enabled. From the dashboard navigate to Settings > Group > Options > Contracts > and scroll to the Section Module Contracts. Enable Rotation Assignment should be checked.

Edit

Reports


Edit

How can I save a report so I can email it?

Most of our reports can be saved to several formats including PDF, which can be attached to an email.

For those reports that currently do not support this, there are several virtual printers that are available. The main two are PDF and XPS document writers; of which we've exclusively tested using the XPS family (which is installed/used by Microsoft Windows Vista and/or Microsoft Office). If you do not have Microsoft Windows Vista or Microsoft Office 2007 or greater (of which the XPS components are already installed), you can download them for free by going here.

Edit

How can I export a tab delimited report?

When you are ready to export your Report, navigate to File > Export > Save As Type, and in the drop down select Tab Delimited. Save it to your desktop for easy access.

To import the file in Excel go to File > Open, change from All Excel Files, to Text Files, browse for where you put your file on your desktop. When you choose your file, you will get a Text Import wizard, click, Next, Next, then Finish, and your report ready to manipulate in Excel.

Edit

What do we need to do to accommodate Daylight Saving Time?

You don't need to do anything in Radio Traffic for Daylight Saving Time. All automation systems accommodate for DST by adding an hour in the fall and taking an hour away in the spring.