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Contract has been running for less than 24 hours and customer cancels.

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There three common methods to cancel a contract and removing the spots.

_Method One_(PREFERED METHOD)

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1. Go to the Contracts module on the Dashboard and double click it.





We are going to cancel a contract in Joe's Roofing and we are use 4912.

• We have selected contract 4912 and we now right click and select Cancel.

A Cancel box will appear with the options of (a) Cancel immediately or (b) Cancel as of... and a date to cancel the contract.

• We are going to select the first option and Cancel immediately.

• After it cancels the contract, double click the contract again and the contract details will pop up.

• Go to the Menu bar and open View and select Spot Detail (highlighted in yellow).

At the Spots Detail if any of the Spots were running, we could right click them and delete them. After this, click Close and OK to take us back to Customer field and Joes Roofing contract field.

Ok. Now we have canceled the contract and this is all we can do today for this contract. Tomorrow we will Reconcile the log as normal and we let the billing manager know what we have done on the previous day and ask him or her to adjust the invoice.

_Method Two_


Method two is similar to Method One where we cancel the contract, wait until tomorrow, we get the log reconciled and we mark the spot as NOT running and thus no invoice is produced.


_Method Three_


In method Three is shorter than two by just canceling the contract, remove the spots under Spots Detail and be done with it.

As we repeat, Methods Two and Three are NOT recommended.