What it means to be involved in the Early Adopter Program?

Is there a feature you really want now? If so, are you willing to provide feedback on a feature before it is “done”? Would you like to have access to a new features before anyone else? These are just a few of the benefits of being involved in the Early Adopter Program. You would definitely be on the leading edge (or occasionally, the bleeding edge).

This means that you need to approach a new feature with the understanding and expectation that it MAY NOT WORK; however, be pleasantly surprised that it does. It also may “work” well in the primary area but have unintended consequences elsewhere. For example, the logs may be improved but some report may not yet reflect the change in avails or projected revenue. This means that you need to double/triple check everything and, in the event something does not work, there will be responsibility on your shoulders to determine this as early as possible so that you can notify us immediately in order that we can work together in to find a solution.

Rules

• Set realistic expectations. Understand that you are participating in something that is currently not available to any other clients and, more importantly, has not been thoroughly tested. Realize that current features and services used by our many hundreds of clients must take priority over any EAP feature.
• There could be times we might have to suspend an EAP feature.
• We understand that failures cause frustrations. If dealing with an occasional frustration would be a problem for you, we suggest consider delaying your involvement in an EAP feature until internal testing has been completed.
• All employees in your group potentially have access to the EAP feature; meaning that it’s not just you that are involved, but your entire group. Unfortunately, we can’t let you have the EAP feature without putting it in the same software that others in your group use. It is your responsibility to manage your group to keep them out of the EAP feature (if desired) if they are not as willing to participate in the EAP.
• Tell us when something doesn’t work or misses the mark. We will need full details to duplicate the problem. In other words, exit the software. Log on fresh. Go immediately to the problem. Tell us 1, 2, 3, 4 exactly what you do to make it happen again. We can fix any problem we can duplicate. Fuzzy or confusing reports where we don’t learn how to re-create the problem are difficult to deal with and lead to delays.
• Equally important is to tell us when things are working and hit the mark. If we don't hear from you, we will have no choice but to treat "no news as good news".
• If you find the EAP feature frustrating, we do ask that you keep negative comments to a minimum on our Forums or outside blogs. We won’t censor or delete negative comments in our Forums but do reserve the right to edit so they do not offend or ramble.
• Keep in mind that a EAP feature could be an “experiment” that doesn’t make it to a release; meaning we could decide that a feature was a bad idea and throw it in the trash.
• Understand that we reserve the right to discontinue the EAP at any time for any reason.
• Being involved in an EAP does not mean that you automatically gain access to all EAP features.
• The golden rule applies. Nobody likes to have a problem. It’s even more irritating to have a problem that doesn’t offer an immediate solution. However, you won’t gain anything by being irritable, abusive or offensive to our employees. In fact, especially with regards to EAP features, our support people are authorized to terminate calls where you or your people are not co-operating or are abusive.
• You MUST have an EAP addendum signed and on-file prior to gaining access to a particular EAP feature.

By participating in the Early Adopter Program, you assert that you understand and agree to all of the above conditions and bind your entire company to all conditions.

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