Installation Troubleshooting

After initial installation, the software doesn't seem to want to start.

On some machine configurations, the application is (due to installation and administrator account) running "in the background". The simplest solution is to perform a shutdown and restart and lauch RT using the icon on the desktop.

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I get a message stating that I can't install due to the missing the Microsoft .NET 4 components.

These need to be downloaded directly from Microsoft. Please go here to do so. Once done, please retry the accepting of this agreement to begin the installation.

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I get a message stating "Application cannot be started. Contact the application vendor.

If you try to install over an existing installation, you will get this error. Please verify that you have successfully uninstalled any prior installation of the client software. To do this, go to Windows Control Panel->Programs->Programs and Features. Search through the list to verify that RadioTraffic has been removed. If found, please follow on screen instructions to Uninstall.

Another possibility is that the uninstall failed to completely remove due to external factors, such as an antivirus application. You can try to clear the Windows application cache manually. To do so, start the Windows Run dialog by pressing the Windows+R hotkey combination. In this dialog, type:

rundll32 dfshim CleanOnlineAppCache

Alternatively, you could manually clear the cache by deleting the folder that contains this information from your file system. In order to see this folder, you may need to show hidden/system files.

The application cache is located at:

%userprofile%\Local Settings\Apps

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I get an message stating that I'm running the wrong release/edition.

We have two editions. The Public edition is the "Official" release and is updated about once per month. The Private edition is the "More-Often-Updated" release and is updated as much as multiple times per day. Your account is configured to only allow execution of one or the other. If you installed the incorrect edition, please uninstall it and then click here. Additionally, pressing the OK button on the message will launch your default web browser to the correct install location and launch the Windows Add/Remove Programs window to assist you in uninstalling the incorrectly installed edition.

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I'm unable to get the .application link to work using (insert browser name here)...

Try installing using this setup.exe.

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Microsoft Internet Explorer 9 is not allowing me to download/run the setup.exe.

The enhanced security mechanisms included in Microsoft Internet Explorer 9 will, by default, prevent you from easily executing the setup.exe. In order to get the installation started, follow these steps:

1. Click on the setup.exe link to begin the process. A moment later, you should see a prompt near the bottom center of the browser similar to the following image.

2. Click on the "Run" button. A moment later, you should see another prompt similar to the following image.

3. Click on the "Actions" button. This will present a window similar to the following image.

4. Click on the "Run anyway" button to begin the actual installation. From here follow the on screen prompts accordingly to install the Microsoft .NET Framework 4 system components and the RadioTraffic.com client software.