Work In Progress
In order to provide support for various budget constraints, we offer several options for paid customer service.
EditService Agreement
A service agreement is the best option for both parties. We do our best to keep our software as affordable as possible and, by having a service agreement, you help us continue to do that. Additionally, a service agreement provides you with the following:
- Phone. Phone support is the best method of communicating any issue that you may have. Our customer service agents are trained to be able to walk through nearly any problem that you may have and help to find solutions as quickly as possible.
- Email. Email is an excellent means of access our customer service agents as, in many cases, you can get a nearly instant response whether an agent is on another call or not. In addition, these responses can be saved so you can refer to them in the future if you have the same question occur.
- Enhancements. Depending on what modules you have, enhancements to these modules are made available immediately. This means you do not have to wait months to get a "new version".
- Updates. As more people use our software in specialized scenarios, problems may be uncovered. This is the the reality of building software. We consistely provide updates to the software to correct any issues that may arise.
EditPer Call/Incident
Per Call/Incident service is defined as any communication that occurs between you and our customer service agents for up to a two hour period. The call will be charged upon completion for the current market price.
Charges will be waived if the customer service agent determines that the issue is due to the following:
- Issue(s) due to our software malfunctioning. The issue will be reported and an update made available as soon as possible.
- Connection issue(s) resulting in our servers being unavailable due to our servers having a problem.
Per Call/Incident provides you with the following:
EditPer Minute
Per Minute service is only available through phone based customer service. A credit card or a prepaid deposit is required before any questions can be answered. Once a form of payment has been secured, customer service can answer any questions that you may have and billing for these questions will be accessed as follows:
- Minimum of 15 minutes per phone call.
- Per minute based on agreed upon per minute pricing.
Per Minute means amount of time that our agents are on the phone. If more than one agent is required in order to solve the question, the price per minute will increase to price per minute per agent.
Charges will be waived if the customer service agent determines that the issue is due to the following:
- Issue(s) due to our software malfunctioning. The issue will be reported and an update made available as soon as possible.
- Connection issue(s) resulting in our servers being unavailable due to our servers having a problem.
Per Minute provides you with the following: