• US: +1-888-239-8878

Software and services for the radio industry.

Edit

Tools

This page contains several helpful tools, utilities and other third-party products that we utilize internally to test, diagnose, etc.

Please note that these tools are from third-parties and are provided here as-is (in other words, *not supported* by us). If any questions/support is required for these tools, please contact the respective parties.

Edit

Microsoft .NET

Edit

Checker

To verify if you have .NET installed...


Edit

Repair

This tool detects and tries to fix some frequently occurring issues with the setup of Microsoft .NET Framework or with updates to the Microsoft .NET Framework.


Edit

Network

Edit

NETSTAT

To check machine for what TCP/IP "activity" is happening, you can use the NETSTAT command-line tool included with Windows. This does require an "admin" command prompt.

C:\> netstat -abn

Edit

TRACERT

To review what is between your machine and our servers, you can use the TRACERT command-line tool included with Windows.

C:\> tracert traf.com

Edit

PortQry 2.0

A command-line utility that you can use to help troubleshoot TCP/IP connectivity issues. 80 and 2433 are the ports RT needs to use.


These files need to be extracted before use. Once extracted, open a command line to where these files are located and execute a command similar to:

C:\> portqry.exe -n (server) -e 80 -p TCP

C:\> portqry.exe -n (server) -e 2433 -p TCP

Replacing (server) with either a server name or ip address.

The result should be "LISTENING"; if it is not, "something" is "blocking" the connection.

Edit

WMI Test

To test access permissions, we've created a simple test program.


Execute this utility by using the command window; it's output should be the name of the computer, name of the user and the name of the operating system.

C:\> ComputerInfo

Edit

Utilities

Edit

Stepvoice Recorder

In order to record both the microphone (input) and speaker (output) devices into a single audio file (mp3), we use the following open-source (free) utility.


Edit

Components


Edit

Additional Info

In rare circumstances, there may be a situation where, for example, a firewall could be blocking access to our web services. For diagnostic purposes, the full address to these services are:


You can use a web browser to verify connection to these service locations. Please note that these services API's are not for public usage and, as such, are considered "unsupported".

Table of Contents [Hide/Show]


Tools
   Microsoft .NET
      Checker
      Repair
   Network
      NETSTAT
      TRACERT
      PortQry 2.0
   WMI Test
   Utilities
      Stepvoice Recorder
   Components
   Additional Info