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Start GoToAssist

Modified: 2018/03/07 10:47 by EricCrocker - Uncategorized
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Start GoToAssist

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Introduction



In a perfect world, diagnosing issues or sharing of information can be done using voice or written communications. However, we've found that in many cases there's nothing better than literally being on the "same page". In order to do this, we use screen sharing technologies such as GoToAssist. In an effort to better facilitate this connection, we've automated out some of the steps involved by integrating the "launch" portion directly from the Dashboard.

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Usage



The Start GoToAssist window can be accessed through the Tools main menu located on the Dashboard.

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This will open the GoToAssist pane:

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Once you've entered the valid code (provided to you by our support team), click the OK button to begin. From here, you will see that RT automatically launches your default web browser to the appropriate hook point on GoToAssist website.

EC This is a unique code that only lasts for the immediate session; once this session has been completed, the code is discarded and no longer functional. This protects everyone involved as this provides for a completely temporary connection.



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FAQ

If you happen to put in the number wrong and click Ok you will still jump to the GoToAssist website but will see an error page.



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