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Feedback: Send a Frown

Modified: 2017/06/05 15:56 by ColinCaison - Uncategorized
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Feedback: Send a Frown

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WORK IN PROGRESS - Please understand that we are actively rewriting much of our documentation and this page is currently "under construction"; if there's anything that you'd like to see added to and/or expanded upon, please let us know by sending us a smile.

The Send a frown window can be accessed through the Feedback main menu located on the Dashboard.

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CS - Thank you so much for taking the time to provide us this valuable feedback!

When sending a frown, all we ask is that you tell us a little more about what it was that you didn't like or what went wrong. Once you enter this into the provided field, the Send a Frown button will become active and you can send the feedback with a single click of the mouse.

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What we do

When we receive this feedback, we will immediately turn it into a ticket. By doing so, you can reference this feedback at any point in the future. If there are any follow up necessary, we can add additional information to the ticket. At any point along the lifetime of this ticket, you can check in to see not only the status but whom it is currently assigned to.

CS - Every piece of feedback is reviewed and attempted to be resolved by a real person.

Every frown also participates in a part of the overall process that we refer to as "closing the loop". Once we believe that the issue has been resolved, we will "assign" the ticket back to you so that you can ultimately close the ticket acknowledging that it is resolved to your satisfaction. If it is not resolved to your satisfaction, please add an additional comment to the ticket in order to have it automatically reassigned to the "trouble pool" for someone to follow up.

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Additional Information

See Tickets.